At Takakubo, we want you to shop with confidence. If you are not completely satisfied with your purchase, you may request a return in accordance with the policy below.
Return Eligibility
You may request a return within 14 days of receiving your order.
To be eligible for a return, items must meet the following conditions:
- The item is unused, unworn, and in its original condition.
- All original tags, packaging, and accessories are included.
- The item shows no signs of wear, damage, or alteration.
- Proof of purchase, such as your order number or order confirmation email, is provided.
Items returned without prior authorization may not be accepted.
Non-Returnable Items
For hygiene and safety reasons, certain products cannot be returned unless they arrive damaged or defective. These may include:
- Opened or used press-on nails
- Personalized or customized items
- Gift cards
- Clearance or final sale items, where indicated
- Please review the product description before placing your order.
How to Request a Return
To start a return, please get in touch with our customer support team within 14 days of delivery.
Please include the following information:
- Your order number
- The name used to place the order
- The item(s) you wish to return
- The reason for the return
- Photos of the item if it is damaged, defective, or incorrect
Once your request has been reviewed and approved, we will provide further return instructions.
Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please get in touch with us as soon as possible after delivery.
Providing clear photos of the item and its packaging will help us review your request more quickly. After verification, we will work with you to provide an appropriate solution.
Refunds
After your returned item has been received and inspected, we will notify you of the status of your refund.
If your return is approved, the refund will be issued to your original payment method. Depending on your payment provider, it may take several business days for the refunded amount to appear in your account.
Exchanges
We do not offer direct exchanges at this time.
If you would like a different item, size, or style, please submit a return request for the original item and place a new order once your return has been approved.
Contact Us
If you have any questions regarding this Return Policy or need assistance with a return request, please get in touch with us:
Email: takakuboshop@hotmail.com
Our customer support team will be happy to assist you during our regular business hours.